Change of mind
Immortal Health Australia happily accepts returns if you change your mind as long as the product has not been opened or used and it is still in the original packaging. A refund will be issued once the returned item is received. Please contact us within 14 days for any refunds.
Faulty Items / Damaged Goods
In accordance with Australian Consumer guidelines, Immortal Health Australia Products will replace any faulty items or issue a refund. For fragile and expensive goods we recommend choosing our delivery method that includes the transit cover. If your item has been broken in transit and cannot be replaced we will issue you with a store credit or refund. Please contact us within 48 hours.
Conditions of return, if applicable:
Our Customer Service Team must authorise any goods prior to their return for exchange.
Please include a copy of the invoice and an explanation for return with all returned products.
Products must be returned in original packaging within 14 days from the time of return request.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by our Courier and/ or Australia Post as proof of damage.
The customer will pay return freight in circumstances of incorrect ordering or cancellations after dispatch.
Immortal Health Australia will pay return freight on items sent by us in error unless the customer agrees to purchase the item/s.
Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.
Only unused, faulty items may be credited or exchanged.